Join The Flock
About Our Client Services Manager Position
We’re looking for a roll-up-your sleeves Client Services Manager who wants to provide world-class client concierge services to our clients!
Would you describe yourself as:
•Typically, an independent problem solver who can work alongside a team as needed?
•Professionally social and can turn it “on” when working with a client?
•Driven by an internal high sense of urgency both personally and professionally?
•Meticulous, thorough and constantly organizing all things in your path?
If you said “yes” to all of the above, then we’re looking for YOU! We’re looking for young professionals who are interested in contributing their skillset to a marketing agency with over 30-years of professional experience in the college marketing space.
•Responding to client queries in a timely and accurate way, via phone, email or chat
•Prepare product or service reports by collecting and analyzing client information
•Coordinate with other departments to resolve client inquiries, and update regarding client changes (ie: promotions)
•Ensures delivery of excellent client service through fast and accurate processing of orders
•Follow-up with clients to ensure that they are satisfied with the product or service
•Identify client needs
•Conduct quarterly services reviews with clients in their care
•Bachelor degree or higher.
•Located in the Chicagoland area.
•Sales history preferred.
Salary & Benefits:
•Competitive salary for a position in this field.
•Health, dental, and vision insurance.
•Unlimited paid time off.
•Two work from home days per month.
In order to be considered for the role, please take our internal survey and upload your resume. If you are a fit for the position, we will reach back out!
Who We Want in Our Flock
Ambitious individuals are self-starters and self-learners. They go out into the world searching for solutions to problems, then bring those solutions back to our organization. When surrounded by other ambitious individuals, this back-and-forth flow of knowledge makes the entire organization better, as we incrementally improve many things.
We need and want people who are willing to help– whether that is teaching a skill set to someone who may lack it, or stepping up to help out if a team member is swamped, and you have a slightly lighter load. Being nice is great, being helpful is going to get us where we want to be.
Hustle isn’t your capacity for grinding out 16-hour days or doing a million things at once. Rather, hustle is one’s ability to find creative solutions and apply those solutions to issues that pop up.
You’re going to get knocked down, the question is, can you pick yourself up in a way that won’t ruin your week or month? Those are the kind of people we want at The Black Sheep.
Mistakes happen– we need people who own up to them, allowing us to move forward with solutions, rather than determining the person accountable for the mistake.
We don’t build a strong, returning client base off of deceit. If we make a mistake, we own up to it– simple as that.
Everyone has bad days, but we hope that even in the midst of a trying time, employees can engage with their work in enthusiastic, meaningful ways.